Privacy Policy
Last updated: 30 September 2026
Effective date: 30 September 2026
This Privacy Policy explains how Masters Events Ltd. collects, uses, stores, and protects your personal information when you use any website operated by Masters Events Ltd.
By using our websites, registering for events, booking retreats, purchasing tickets or products, or contacting us, you agree to the collection and use of information in accordance with this Privacy Policy.
Who We Are
Masters Events Ltd
Registered in England & Wales
Company No. 15061102
VAT No. 448 1305 04
Registered Office:
Langton House
124 Acomb Road
York
England
YO24 4EY
For any questions relating to this Privacy Policy or your personal data, please contact:
[email protected]
What Information We Collect
Depending on how you use our websites and services, we may collect the following information:
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- Name
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- Email address
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- Telephone number
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- Billing address
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- Company or organisation details
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- Ticket purchase and order information
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- Newsletter and marketing preferences
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- Information submitted through contact forms
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- Technical information such as IP address, browser type, device information, and website usage data
Payment card details are processed securely by our payment providers and are not stored directly on our website servers.
How We Collect Information
We may collect information when you:
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- Purchase tickets, retreats, products, or other event-related services
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- Register for an event
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- Complete a contact or enquiry form
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- Subscribe to newsletters or marketing updates
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- Interact with our websites
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- Communicate with our support team
We also collect certain information automatically through cookies and analytics technologies.
How We Use Your Information
We use personal information to:
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- Process bookings, ticket purchases, registrations, and related event services
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- Provide customer support
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- Send important event-related communications
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- Respond to enquiries
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- Improve our websites and services
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- Monitor website performance and usage
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- Send marketing communications where you have opted in
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- Meet legal, accounting, and regulatory obligations
We only process personal data where we have a lawful basis to do so under applicable data protection laws.
Marketing Communications
If you subscribe to our newsletters or marketing communications, we may send you information about upcoming events, services, and related updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.
We do not sell your personal information to third parties.
Payment Processing
Payments made through our websites are processed securely by third-party payment providers, including Stripe.
We do not store full payment card details on our own systems.
Third-Party Services
We use selected third-party providers to help operate and improve our services. These may include:
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- Cloudflare (where applicable)
These providers may process personal data on our behalf in accordance with their own privacy policies and applicable data protection laws.
Cookies and Tracking Technologies
Our websites use cookies and similar technologies to:
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- Maintain website functionality
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- Analyse website traffic and usage
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- Improve user experience
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- Measure marketing and website performance
Some cookies are essential for the operation of the website, while others are used for analytics and performance monitoring.
We are implementing a cookie consent mechanism that will allow users to manage cookie preferences where required by law.
Most web browsers allow you to control cookies through browser settings. Disabling cookies may affect certain website functionality.
For more information, please see our Cookie Policy.
International Data Transfers
Because some of our service providers operate internationally, your information may be transferred to and processed outside Mexico.
Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Data Retention
We retain personal information only for as long as reasonably necessary to:
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- Provide our services
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- Maintain business and financial records
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- Comply with legal and regulatory obligations
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- Resolve disputes and enforce agreements
Retention periods may vary depending on the type of information and the purpose for which it was collected.
Data Security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, misuse, alteration, or loss.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:
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- Request access to your data
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- Request correction of inaccurate data
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- Request deletion of your data
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- Object to certain processing activities
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- Withdraw consent for marketing communications
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- Request restriction of processing
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- Request transfer of your data
To exercise any of these rights, please contact:
[email protected]
You may also have the right to lodge a complaint with your local data protection authority.
Third-Party Links
Our websites may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of external websites.
Users should review the privacy policies of any third-party websites they visit.
Adults Only
Our websites, products, and events are intended for adults and professional audiences. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page with a revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle personal data, please contact:
[email protected]